Resource Centre

Human Factors Awareness for Non-Clinical Staff

Course Information

This course is aimed at Non-Clinical NHS employees including:

  • Admin & Clerical
  • Estates & Ancillary
  • Catering
  • Security
  • Service Assistants
  • Transport

Whilst most people see the importance of communication skills when dealing with patients, many may not see the underlying criticality – a strong ability to communicate effectively with individuals from different specialities.  Illustrating the importance of human factors, the scenarios provide the opportunity to discuss techniques in-depth during debriefing.


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Search for a subject or speciality to find courses relevant to you. Most of the courses that MCSC provides are free of charge to NHS staff in the Yorkshire and the Humber Region.

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